Returns and Refund Policy
-
30-Day Guarantee
We stand behind the quality of our products. If you’re not completely satisfied, you may return your item within 30 days of delivery.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Requested within 30 days of delivery
Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- Used water bottles
- Used fitness accessories
- Sale/clearance items
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be automatically applied to your original payment method.
Please allow 5–7 business days for processing.
Exchanges
If you need a different color or item, the fastest method is to return your item and place a new order.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery at support@vynegear.com with:
- Order number
- Photos of the issue
We’ll replace it immediately at no cost.
Return Shipping Costs
Customers are responsible for return shipping unless:
- The item arrived damaged
- The wrong item was received